We received a damaged or broken item. What can we do?
While we inspect each basket before shipment, occasionally some items are damaged in transport. If you do receive a product that is broken or damaged, please email us on the “Contact Us” page. We will do our best to replace any damaged items in a timely manner.
If I ship the gift basket directly to my friend/husband/colleague who is having the vasectomy, can I ask that the invoice does not show the amount paid?
YES! At checkout you have the option of including “Special Instructions” before checking out. Simply let us know that the patient is the recipient and we’ll exclude an invoice from the shipment. You will automatically receive a copy of your order by e-mail on checkout.
Is your website safe?
Got Snipped. is powered by Shopify.com and is Level 1 PCI DSS compliant. That means your information - including payments processed through our shopify.com website - is safe and secure. We also accept payments through PayPal to further ensure the security of your information. Any payments through Shopify's gateway will show up as Got Snipped., however payments made through PayPal will go through our parent corporation, Parenthood Designs, Inc. More specifically, if you use PayPal, the transaction will show up as ParenthoodD on your credit card statement. Either way - your information is safe!
I placed an order, but I haven’t received a shipping notice. Did you receive my order?
We will normally ship all orders within 24-48 hours after placement. As soon as an order is shipped, a notice will be e-mailed to the person placing the order. If you have not received any shipping information 48 hours after placing your order, please e-mail us on the “Contact Us” page and include your name, invoice number, and shipping address. We will get back to you as soon as possible. While we try to get each order shipped within 48 hours, just know that we are a family run business and sometimes…life happens! Similarly, we will look to answer all e-mails within 24 hours from the time they are received, during normal business hours 9 a.m. – 5 p.m. P.S.T., Monday to Friday.
I just want to order a Get Well Card – How big are they and how is it shipped?
Each Get Well Card is 5x7 inches. And whether they are ordered separately or as part of a Gift Basket – each Get Well Card will come with a white envelope and cushioned inside a stiff, 6x8 inch mailer.
Are the DVD’s available in Bluray?
Unfortunately, no. We stock only DVD’s for the movie choices.
Can I personalize the items with my own message?
We are happy to write a greeting in any of the vasectomy get well cards. Please include any instructions for a personalized note in the "special instructions" section of checkout. We are unfortunately unable to personalize any of the other gifts at this time.